Privacy Policy

I. How We Collect and Use Your Personal Information

The basic business function of this platform is to introduce the company's mission and vision, and showcase airport ground support equipment (GSE) and related solutions. When you browse this website, we and our analytics partners may automatically collect technical information and interaction data about your device through Cookies and similar technologies (such as page views, clicks, scrolling, and similar on-site behaviors), as detailed in Section II. In addition, when you use the following functions, we will collect your personal information:

(1) "Product Consultation / Order Inquiry" Required information: Name, company name, company address, phone number, email address, and country/region. Purpose: To contact you and provide further consultation or quotation services. The above information is not necessary for the operation of basic browsing functions; failure to provide it will not adversely affect basic browsing.

(2) "Dealer / Agent Cooperation Intent" Required information: Company name, contact person, phone number, email address, country/region, and intended brand/product category. Purpose: To evaluate cooperation possibilities and connect you with the corresponding regional team. The above information is not necessary for the operation of basic business functions.

(3) "Equipment After-sales / Warranty Registration" Required information: Name, phone number, email address, equipment model/serial number, purchase channel, and equipment location. Purpose: To provide warranty verification, fault repair reporting, and localized service support through our 20+ overseas after-sales service centers.

(4) "Integrity Reporting / Other Reporting" Required information: Your name and phone number; the reported person, department, and phone number; reporting matters and description. Purpose: To contact you, verify the reported matters, and record the processing plan and results.

(5) "Contact Us / Recruitment" Required information: Name, phone number, and email address; in recruitment scenarios, this also includes your resume and related job application information. Purpose: To reply to inquiries or process job applications.

(6) Exceptions to Authorized Consent Circumstances where consent is not legally required: necessary for the conclusion or performance of a contract with you; necessary for the performance of statutory duties or obligations, such as national security, criminal investigation, prosecution, trial, and execution of judgments; necessary to respond to public health emergencies, or to protect the life and property safety of natural persons in emergencies; for news reporting or public opinion supervision carried out in the public interest within a reasonable scope; processing personal information disclosed by yourself or otherwise legally disclosed; and other circumstances prescribed by laws and regulations. Except for the above circumstances, if the information is used for other purposes not specified in this policy, we will seek your consent again.

II. How We Use Cookies and Similar Technologies

When you use this website, we will store small data files such as Cookies on your computer or mobile device for the following purposes:

(1) Necessary Cookies: Used to ensure the normal operation of the website, such as remembering your language preferences and Cookie choices. Such Cookies cannot be turned off.

(2) Analytics Cookies: Used to understand how visitors use this website and continuously improve it. We use Google Analytics and Microsoft Clarity. Microsoft Clarity records how you use and browse this website through behavioral metrics, heatmaps, and session replays. We have configured Clarity to mask sensitive information you enter in forms so that it is not recorded in session replays; masking is enabled by default, but please avoid entering sensitive information in free-text fields not designated for that purpose. For information on how Microsoft collects and uses your data, please refer to the Microsoft Privacy Statement. Data collected by Clarity is processed according to Microsoft's retention policy. We set analytics and advertising Cookies based on your consent; you can withdraw your consent at any time as described in "Your Choices" below.

(3) Advertising Cookies: Used to measure the effectiveness of our advertising, for example, through Google Ads.

Your Choices: When visiting this website for the first time, you can choose "Accept all" or "Reject all" in the Cookie pop-up. Both options are presented with equal prominence and require the same number of clicks. If you choose "Reject all", we will not set analytics and advertising Cookies. You can change or withdraw your choices at any time by clicking the "Cookie Settings" link in the footer of each page or reopening the Cookie pop-up. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. You can also change your choices at any time by clearing your browser Cookies, or manage or block Cookies through your browser settings. Rejecting some Cookies may affect certain functions of the website.

III. How We Process Your Personal Information

(1) We will not share your personal information with companies, organizations, or individuals other than the operator, except in the following circumstances: obtaining your explicit consent or authorization in advance; laws, regulations, legal procedures, or mandatory administrative/judicial requirements; necessary to protect the interests, property, or safety of the company, affiliates, you, or the public; necessary to realize core functions or provide the services you need; handling disputes at your request; conforming to relevant agreements; or academic research or public interests permitted by laws and regulations. Currently, due to the needs of the group's cross-border e-commerce and overseas localized operations, this platform may share information with or access SDKs from the following categories of third parties. Receivers may be located in Mainland China, Malaysia, Southeast Asia, Europe, or other overseas jurisdictions:

• Affiliated companies;
• Counterparties and other platform users, e.g., required for dealer/agent cooperation and transaction matchmaking;
• Contractors and entrusted processors: Cloud servers/CDN and website hosting, email/online customer service systems, website analytics and advertising marketing (including overseas analytics/remarketing services), online payment and collection, international logistics and freight forwarding, maps and other functional SDKs, IT support, data centers, generative AI services, etc.;
• Government, regulatory, and judicial authorities subject to legal procedures or mandatory requirements;
• Successors in asset transactions such as mergers, acquisitions, financing, or bankruptcy liquidation.

When sharing or accessing SDKs occurs, we will obtain your consent in accordance with the law. For third parties that may share personal information in the future, we will sign strict confidentiality agreements with them and require de-identification and encryption of sensitive personal data.

(2) We will not transfer your personal information unless we have your explicit consent. In the event of a merger, acquisition, or bankruptcy liquidation, we will require the new holder to continue to be bound by this policy; if the processing method changes, we will ask for your authorized consent again.

(3) We will only publicly disclose information upon obtaining your explicit consent, based on legal requirements, or when penalizing accounts for violations or fraudulent behavior. Before public disclosure, we will carefully evaluate its legitimacy, rationality, and legality, and take strict protective measures.

(4) Exceptions: See the statutory circumstances listed in "I (6)".

IV. How We Protect Your Personal Information

We adopt industry-standard security measures, such as SSL/TLS encrypted transmission and anonymization, and store information in secure servers and controlled facilities.

We establish specialized management systems, processes, and organizations, strictly limit the scope of personnel with access, and sign confidentiality agreements with third-party service providers.

We try our best to avoid collecting irrelevant personal information and only store it for the period necessary to achieve the purpose.

The Internet is not absolutely secure. If the protection facilities are damaged, resulting in information impairment, we will bear the corresponding legal responsibility.

In the event of a security incident, we will promptly inform you of the basic situation, impact, disposal measures, and preventive suggestions in accordance with laws and regulations. Where it is difficult to inform one by one, we will issue announcements and report to regulatory authorities as required.

V. Your Rights

According to the laws and regulations of China and other applicable jurisdictions, you have the right to access, correct or supplement, delete under statutory circumstances, change the scope of authorization or withdraw consent, and copy or transfer personal information.

How to exercise your rights: We have designated a Personal Information Protection Officer/Data Protection Officer (DPO). You can contact the DPO to submit a request. Registered users can also access or correct their information through the account settings page. Unregistered users should submit requests in writing or by email so that we can verify their identity.

Consequences of withdrawing consent: Your withdrawal of consent may render us unable to continue providing related services, and we may terminate the existing cooperative relationship or contract accordingly. For analytics and advertising Cookies, you can withdraw your consent at any time via the "Cookie Settings" link in the footer; withdrawal does not affect the lawfulness of processing before the withdrawal.

Response time: We generally reply within 15 working days. For repeated requests or those exceeding reasonable limits, we may charge a reasonable fee; if a fee is required, a written estimate will be provided in advance.

Statutory situations where responses cannot be made due to national security, criminal investigation, public interest, trade secrets, etc., will be handled according to the law.

VI. Protection of Minors

This platform provides services to natural persons aged 18 and above with full civil capacity. We do not proactively collect personal information directly from minors. If such information is collected unknowingly, we will seek to delete it.

In particular, in accordance with Article 31 of the Personal Information Protection Law (PIPL), if it is truly necessary to process the personal information of minors under the age of 14, we will obtain the separate consent of their guardians and formulate specific rules for processing personal information. If we find that the personal information of a minor under the age of 14 has been collected without the consent of the guardian, we will seek to delete it.

VII. Storage and Cross-Border Transfer of Personal Information

Storage Location: The website server is located in Mainland China and is accessed by personnel in Mainland China according to authorization.

Cross-Border Transfer (Key Point): To provide services to you, your personal information may be transferred to, stored, or processed outside the country/region where you are located, including the country/region where our servers are located, as well as overseas affiliates, after-sales service providers/agents, and third-party processors listed in Article III (1) above. For example, Microsoft Clarity data is processed by Microsoft in its processing facilities in the United States, and such transfers are conducted under safeguard mechanisms such as Standard Contractual Clauses or the EU-US Data Privacy Framework as adopted by Microsoft. We only conduct such cross-border transfers in compliance with applicable privacy protection laws.

If personal information is transferred out of Mainland China, we will separately and explicitly inform you of the transfer purpose, receiver, method and scope of use, security measures, and security risks, obtain your separate consent, and complete the personal information export security assessment, standard contract filing, or personal information protection certification in accordance with Articles 38 to 39 of the PIPL to ensure that the overseas receiver provides a level of protection not lower than the standards of Mainland China.

If you are located outside China, we will also comply with the cross-border transfer regulations of local applicable data protection laws, such as Malaysia's Personal Data Protection Act 2010 (PDPA) and the European Union's General Data Protection Regulation (GDPR).

Retention Period: We only store information for the period necessary to achieve the purpose, after which it will be deleted or anonymized. Among them, the data collected by Microsoft Clarity is processed according to Microsoft's retention policy. After account cancellation, information may still be retained in accordance with this policy and legal requirements, and can be safely disposed of without notice when permitted by law.

VIII. How This Policy is Updated

To provide better services, this policy may be updated. We will not diminish your rights under this policy without your explicit consent. For material changes, such as changes in service models, ownership structure, sharing objects, methods of exercising rights, responsible departments/complaint channels, or when impact assessments show high risks, we will notify you in a prominent manner.

IX. How to Contact Us

If you have any questions about this policy or personal information-related matters, you can contact us through the website's online customer service or the customer service hotline, and we generally reply within 15 days. If you are not satisfied with the reply, you can complain or report to regulatory authorities such as cyberspace, telecommunications, public security, or market supervision. Contact information: Customer service hotline +86-0592-5681408; if you need to contact the DPO, please send an email; Registration/Communication Address: Electronic City International Innovation Center, No. 23 Duiying Road, Jimei District, Xiamen City.