Warranty Period: All complete machine products are covered by a warranty of 12 months or 2000 operating hours from the date of ex-factory shipment, whichever comes first. Warranty Coverage: During the warranty period, we provide free repair and replacement of original factory parts for defects in design, materials or manufacturing caused by non-human factors. For wear parts, we only take responsibility for their inherent quality issues; normal wear and tear is not covered under the warranty.
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AFTER-SALES SERVICE METHODS
LTMG provides remote guidance, parts support, local service coordination, and technical communication through official service channels based on the equipment condition and customer location.
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NON-WARRANTY COVERAGE
Damage caused by improper operation, unauthorized modification, accidents, natural wear, or service performed outside official guidance is not covered by the standard warranty.
After-Sales Process
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Request After-Sales Service Through Official Channels
If your LTMG airport ground support equipment requires after-sales service, please contact us through authorized channels, including the LTMG Group official website, customer service hotline, or official social media accounts.
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Provide the Required Information
Product information: A clear photo of the product nameplate and photos of the equipment.
Customer information: Your country, name, and contact details.
Order number and supporting evidence: Photos or videos documenting the fault.
Detailed fault description: The circumstances in which the fault occurred, any abnormal equipment behavior, and any specific operating environments or conditions that may have triggered the issue.
Type of support required: Remote technical assistance, shipment of spare parts, or other support.
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Application Review and Notification
We will review your service request within 24 hours and notify you whether it has been accepted or if additional information is required. Our Customer Service Manager and after-sales service specialist will contact you promptly.
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Service Resolution
From the date we receive your service request, we will resolve routine faults within 7 working days and complex faults within 15 working days, including spare parts allocation. We strive to restore your equipment to normal operation as quickly as possible to meet your operational needs.
FAQ
What should routine maintenance of airport ground support equipment cover?
Daily inspections typically include tires, brakes, steering, coupling devices, and relevant safety features. Belt loaders also require checks of the conveyor belt and lifting mechanism. For diesel and electric equipment, maintain the engine or the battery and charging systems as specified in the manual. Follow the maintenance procedures and intervals prescribed for the specific model.
What should I do if a tow tractor will not start or power on?
Follow the operator’s manual to check the main power switch, emergency stop switch, and required starting conditions, and review the instrument panel indications. For diesel models, check the fuel level and starting battery condition. For electric models, check the traction battery charge level. If the tractor still will not start, record any fault codes and unusual symptoms, and contact our after-sales team for further assistance.
Why will a tow tractor not move after it is powered on?
Possible causes include an engaged parking brake, incorrect gear selection, unmet safety interlock conditions, or an active system protection function. Check the conditions required for travel and any instrument panel messages according to the operator’s manual. Do not jumper wiring or bypass safety devices to force the tractor to move.
What should I do if the belt loader’s conveyor belt does not run?
Confirm that all conditions required for conveyor operation are met, and check the emergency stop status, conveyor control settings, and any alarms. If baggage is jammed, stop the equipment and isolate its energy sources according to the manual before having qualified personnel clear the obstruction. Do not reach into the conveyor while the belt is running or attempt to force a restart.
What should I do if a trailer veers off course, vibrates, or makes unusual noises while being towed?
Stop towing and check for uneven load distribution or inadequately secured cargo. Visually inspect the tires, wheels, and towing connections for obvious abnormalities. If you find loose coupling components, structural deformation, or wheel defects, take the trailer out of service and arrange an inspection and repairs. Reducing speed alone is not an acceptable reason to continue operating.
Can equipment remain in service if braking or steering problems occur?
Stop operations immediately, and secure and isolate the equipment in accordance with site safety procedures. Braking or steering faults directly affect vehicle control; do not continue towing or operating near aircraft. Have qualified maintenance personnel inspect the equipment, and return it to service only after the fault has been rectified and proper operation verified.
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